FAQ

  1. Q: Will the home products have peculiar smell after receiving? A: Our products are made of eco-friendly materials, with low odor and formaldehyde-free. Individual products may have slight packaging smell, which will disappear naturally after ventilation for 1-2 days, with no impact on use.
  2. Q: How to solve the product size and style mismatch? A: We have detailed size parameters and style introduction on the product page. If the product does not match your expectations after receipt, you can apply for return and exchange within 30 days according to the return policy.
  3. Q: How long is the product warranty period? A: All our household products enjoy official after-sales warranty service. For non-artificial quality problems, we provide free replacement and maintenance services within the warranty period.
  4. Q: Can I get pre-sales style and size matching suggestions? A: Yes, our professional customer service team can provide you with personalized product matching, size selection and home style matching suggestions according to your home scene and needs.
  5. Q: How to track delayed logistics orders? A: If the order logistics is delayed for a long time, you can contact our customer service. We will cooperate with the logistics company to check the situation and give you a definite reply and solution.
  6. Q: Do you support customized home products? A: We support private customization of household products such as storage supplies and soft furnishings. You can contact us to communicate customization requirements, size and style details.